Refunds policy

At Botomess, our goal is to ensure that every user experiences seamless and effective communication through our platform. While we strive for complete customer satisfaction, due to the nature of digital services, our refund policy is designed to be fair, transparent, and specific.

• Eligibility for Refunds: Refunds are considered only in cases where technical issues from Botomess prevent access to the platform or features, and such issues remain unresolved despite prompt support.

• Non-Refundable Scenarios: Payments for active subscriptions, consumed services, or setup fees are non-refundable. Once you have accessed Botomess services, the subscription is considered used, and refund requests for dissatisfaction without technical issues cannot be honored.

• Request Procedure: Refund requests must be submitted in writing within 7 days of purchase and include details of the issue encountered. Our support team will review and respond promptly.

• Processing Refunds: Approved refunds are processed back to the original payment method within 7–14 business days, depending on the financial institution.

• Trial Periods: Botomess encourages potential users to utilize free trials before committing to paid plans, ensuring the platform meets all business requirements without financial risk.

We aim for a transparent and hassle-free experience. By subscribing to Botomess, you acknowledge and accept this Refund Policy, designed to protect both the user and the integrity of our service.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail [email protected]